Business Processes

As a Program Manager, I spearheaded the seamless integration of business processes across diverse departments such as finance, sales, marketing, field operations, and customer experience. My role was to harmonize communication between these units, ensuring collaboration was smooth and efficient.

 

• Reduced bottlenecks by identifying inefficiencies and streamlining business processes.

• Ensured clarity of roles and responsibilities across all business units.

• Directed the creation and management of process documentation with proper version control.

• Successfully reduced workload across teams, driving improved efficiency and productivity.

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Achievements:

• Defined audit policies that led to $63K in financial returns.

• Developed cross-functional strategies, including a customer retention plan during the COVID-19 pandemic that retained approximately 10% of the customer base through process adaptation and system modifications.

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